FAQ
Frequently Asked Questions (FAQ)
Orders & Shipping
How long does it take to process my order?
All products are made to order. Orders are typically processed within 2–5 business days before shipping.
How long does shipping take?
Estimated shipping times:
- United States: 5–21 business days
- International: Varies by destination
Shipping times may be affected by holidays, weather, customs, or carrier delays.
How can I track my order?
Once your order ships, you will receive a tracking number via email.
Do you ship internationally?
Yes. International shipping is available to many countries. Delivery times and customs fees vary by location.
Products & Sizing
How do I choose the correct size?
Please refer to the size guide available on each product page before placing your order.
Are your shirts unisex?
Yes. Our Signature Tee features a comfortable unisex fit designed for both men and women.
What materials are used?
Product materials are listed on each product page. Our Signature Tee is made using premium-quality cotton blends designed for comfort and durability.
Returns & Refunds
Can I return my order?
Because our products are made to order, we do not accept returns for incorrect size selection or change of mind.
What if my item arrives damaged or defective?
Please contact support@valentuswear.com within 30 days of delivery and include photos of the issue. We will work to provide a replacement or refund when appropriate.
Can I exchange my item for a different size?
Since products are made to order, exchanges for size or color are generally not available. Please review the size guide carefully before ordering.
Payments
What payment methods do you accept?
We accept major credit cards and other payment methods available through Shopify Payments at checkout.
Is my payment information secure?
Yes. All transactions are processed through secure payment providers and encrypted checkout systems.
About Valentus Wear
What does Valentus Wear stand for?
Valentus Wear is built on the belief that confidence is more than appearance. It is a mindset. Our mission is to create premium apparel that inspires confidence, leadership, and purposeful living.
What does the lion logo represent?
The lion symbolizes courage, strength, leadership, resilience, and confidence. These are the values at the heart of the Valentus Wear brand.
Contact Us
How can I contact Valentus Wear?
Customer Support:
support@valentuswear.com
Order Inquiries:
orders@valentuswear.com
General Information:
info@valentuswear.com
Valentus Wear
Wear Confidence. Lead with Purpose.